A well-recognized major manufacturer, importer, and wholesaler of small home appliances with global operations and sales.
To gain improved control over the outbound supply chain and thereby improve performance in terms of service and cost with the ultimate goal being improved cost efficiency, enhanced outbound order fill rates, and increased customer satisfaction levels.
Major challenges included:
In order to gain control over outbound shipments, Land-Link deployed a solution that met the specific needs and requirements of the client.
While the client relied upon the technologies provided by Land-Link to route and manage their own small parcel and LTL shipments, they chose to outsource the day to day management of volume, truckload, and those shipments requiring special service or attention to the Land-Link operations department. Accordingly, Land-Link operations managed each shipment from procurement of rates via spot quotation through confirmation of final delivery.
Understanding that an effective freight bill audit and payment process was a critical component of and complement to any well executed freight management methodology, the client chose to have Land-Link provide it with a best in class audit and pay process to further augment the transportation management methods, systems, and support that had been deployed. While the client was highly motivated to reduce the costs associated with the processing of individual carrier freight bills and elimination of carrier overcharges, they were also focused on leveraging the resultant data to support advanced metrics, KPIs and reporting deemed critical to the making of sound business decisions. Accordingly, Land-Link established a highly effective database management process that allowed data to be easily mined in order to drive desired measurements.
There were a number of Key Performance Indicators and measurements that the client was interested in receiving at regular intervals or upon request. In addition the client also needed to have the ability to gain access to Ad-Hoc reporting capabilities and one-time analytics. Using the data that was collected as a result of the freight audit process, Land-Link provided the client with a number of reporting resources and capabilities including ACCESS Database Reporting, Dynamic Dashboard Technologies, and Ad-Hoc, One-time analyses supported directly by Land-Link analysts.
Overall effectiveness of the program was ensured by maintaining close attention to the needs of the client in relation to the ever changing business environment, transportation market-place and demands of the client’s customer base. The flexibility built into the technology and outsourced support processes allowed for necessary changes and further developments to be made as needed in order to maintain the overall effectiveness of the solution and related benefits. Ongoing performance measurements and analyses allowed for evaluation of program results. They also helped identify areas in need of improvement.
Since inception, the solution has changed as needed in order to maintain its viability and value. Over the course of time the services rendered by Land-Link have also expanded in terms of number and in scope. Today, in addition to the technologies, operational support, and freight bill audit, Land-Link also provides the client with:
All company objectives related to the effective management of the outbound supply chain have been met and continue to be supported throughout time. In addition, as new initiatives and challenges arose, Land-Link and the client were able to combine their resources and abilities, in what has truly been a positive collaborative experience for both parties.