Recent UPS service failures on Amazon’s supply chain services have caused rumbles of dissatisfaction in the industry, suggesting a “vendor divorce” from United Parcel Service (UPS). The most severe service failure was the Christmas season of 2013. To the defense of UPS, December of 2013 saw several severe weather situations, resulting in near-impossible operating conditions. Sorting centers were understaffed because employees could not get to work, and delivery trucks were stranded in many regions.
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