The use of commercial robotics technology is hardly new. What is new is the myriad of fundamental applications today's technology is offering to speed service and enhance efficiency. Recently, Lowes tested customer service robots in some stores to help shoppers locate their products. I'm all for it. I can never find anyone in my local Lowes to help me. Now Walmart is testing robots equipped with scanning technology to improve product management. The robots come equipped with cameras to scan aisles, assessing the level of stock, number of missing products, and misplaced items abandoned by shoppers in order to facilitate more accuracy in pricing, purchasing, inventory management, and ultimately, increase sales. The robots simply scan the aisles transmitting replenishment, pricing exceptions, and misplaced product data to stocking employees. These scanning robots do the job an estimated 3 times faster than staff. Walmart explains that in addition to moving employees to more productive tasks, the company is hoping to save customers time and make “stores more convenient and easier to shop, ensuring that products are available when our customers want them.”
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