The final leg of any shipment tends to be the most expensive. The impact associated with the delivery process affects margins, customer relationships, repeat business, and cash flow for any carrier.As everyone understands costs flow downhill; detention, driver unloading and re-delivery charges are just some of the perils associated with the final mile delivery. Even during a flawless delivery, the paper-laden delivery confirmation process often involves capturing key data and customer signatures, and then handing the paperwork to an admin for processing once the drivers are back at the office.
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